Refund Policy

Exchange Policy

The products will only be exchanged if we have failed to deliver the right size. All the sizes are clearly mentioned on our website and it is the customer's responsibility to check the sizes before ordering. In case the customer orders the wrong size, there would be 25% deduction in price for the exchange item.

As we are sourcing the products from outside the country, the size exchange would only be done if the issue is at Atiya Irfan Studio's end. The exchange request will only be entertained within 7 days of receiving the products.

The customer would be liable to pay the courier charges to return the product to our address.

After 7 days it will be solely company decision to fulfill your request or not.
Atiya Irfan Studio holds the authority to reject any exchange claim if not met with company policy as mentioned in above paragraph. For exchange please contact Helpline  +92 3218663181 (Mon - Fri) atiyairfanstudio.com@gmail.com from 10am till 6pm


 

Refund & Cancellation Policy

Refund or return will only occur if :-
1. The wrong item was sent.
2. The item is defective.
3. The item was damaged in shipping. You can claim refund within 7 days from date of item(s) delivered to you. In case of refund the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s) and inspection of item(s).


Please note that cash refunds will only be given on damaged articles if a fresh item is not available. We make sure that the items are in their best condition before they are being dispatched, however, if the customer receives a damaged article, they can ask for a full cash refund by emailing us on atiyairfanstudio.com@gmail.com.


You can cancel your order before delivery is processed. After you receive the tracking number it will be not possible to cancel the order. Refunds/Cancellation will be made onto the original mode of payment and will be processed within 3-7 working days depending on the mode of payment that the customer used.

In case of COD once a refund is confirmed we will initiate it either by issuing a voucher.
The customer will be responsible for paying the shipping cost of returning item. Please note that your shipping cost is non-refundable.


Clearance and Sale Items

Please note that the clearance & sale items will not be refunded. Clearance items will not be exchanged for another size or product.

Please note that cash refund will not be issued on the items on sale and clearance. On sale and clearance items, a voucher for the same value will be issued that you can use on any other item.

 

Shipping

To return your product, you should mail your product to:

Address: 1A Hakeem Sultan Ahmad Dawoodi Rd, D Ground Block B People's Colony No 1, Faisalabad, Pakistan

Landmark: People's Colony

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For any further queries contact 

Helpline  +92 3218663181 (Mon - Fri) atiyairfanstudio.com@gmail.com from 10am till 6pm